On Tuesday, a woman passenger claimed that she was threatened by an IndiGo pilot with jail after she asked for a wheelchair for her mother on a Chennai-Bengaluru flight.
The pilot working for IndiGo was taken off duty pending further inquiry; according to the Union civil aviation minister Hardeep Puri, after the complaint filed by the woman passenger.
Supriya Unni Nair, 50, was on IndiGo flight 6E 806 from Chennai to Bengaluru on Monday night when the alleged incident took place. Early on Tuesday, Nair posted a series of tweets recounting her experience, blaming the crew and captain Jayakrishnan Kadappa for their “abusive” behaviour.
“Why am I tweeting at 2:15 am? Because my mom was literally shaking by the time we got home. She had her meds and now she is mortified that Jayakrishna (the pilot) will carry out his threats and harm me,” she wrote.
In a detailed thread post of tweets, Nair said that she and her mother, a diabetes patient. Since they had pre-booked a wheelchair, they waited for assistance. When she didn’t get the assistance for the wheelchair, she walked up to one of the crew members who said that the mother could not be provided a wheelchair.
“She claimed we don’t have access to a wheelchair when it was clearly printed on the ticket. When I pointed this out to her, the captain came barging out and yells at me for pressing the assistance button and annoying him and his crew,” Nair tweeted.
In response to her posts, Union civil aviation minister Hardeep Singh Puri tweeted on Tuesday afternoon: “I requested my office to contact @IndiGo6E as soon as I saw the tweet by Ms @SupriyaUnniNair about the pilot’s behaviour with her & her 75 yr old mother in need of wheelchair assistance. The airline has informed @MoCA_GoI that the pilot has been off-rostered pending full enquiry.”
I requested my office to contact @IndiGo6E as soon as I saw the tweet by Ms @SupriyaUnniNair about the pilot’s behaviour with her & her 75 yr old mother in need of wheelchair assistance.
The airline has informed @MoCA_GoI that the pilot has been off-rostered pending full enquiry https://t.co/NVkjr6ubti
— Hardeep Singh Puri (@HardeepSPuri) January 14, 2020