In another appalling incident of food tampering, an Aurangabad resident complaint o having found plastic fibre in a paneer dish order via food delivery app, Zomato.

The customer Sachine Jamdare, the father of two, said “I ordered paneer chilly, paneer Zomato Aurangabad masala, etc for my children. When we started eating, my daughter told me the paneer was very hard and her teeth hurt while chewing it. When I tasted it, I found fibre”.

When Sachin went to the restaurant to complain, the restaurant refused to accept their fault. Instead, they put the blame on Zomato.

“I was really worried about my children’s health. I went to the restaurant to speak with the owner. They did not entertain my issue, saying that maybe Zomato guy did something,” Jamdare added.

Mr. Jamdare has lodged a police complaint.

Condemning the act Jamdare added, “I wanted to raise awareness among our countrymen how these people can play with our health for something as little as Rs150.”

Meanwhile, Zomato released a statement, issuing an apology for the incident and saying that the restaurant has been suspended from their platform.

“Zomato is deeply committed to food safety, quality, and hygiene. We apologise for the anguish this incident must have caused to our user. We have suspended the restaurant from our platform pending results of the external FDA investigation and in the meanwhile, have refunded the entire amount to the user,” the statement read.

A police official confirmed that the complaint has been received and that they have sent samples of the food for testing, adding that investigation will be conducted after the results are received. 

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