In what may be termed as a tech snag, Samsung users had a hard time uninstalling the Facebook application. The incident was first reported by the Bloomberg.

Unlike other applications which can be uninstalled from the Google Playstore, for a Samsung user, the Facebook application can only be disabled, meaning, it will still be in the system.

Talking to Bloomberg, a Facebook spokesperson said the disabled version of the app acts like it’s been deleted, so it doesn’t continue collecting data or sending information back to Facebook. But there’s rarely communication with the consumer about the process.

The Menlo Park, California-based company said whether the app is deletable or not depends on various pre-install deals Facebook has made with phone manufacturers, operating systems and mobile operators around the world over the years, including Samsung. Facebook, the world’s largest social network, wouldn’t disclose the financial nature of the agreements, but said they’re meant to give the consumer “the best” phone experience right after opening the box.

Neither, Samsung nor Facebook responded to the issue faced by Samsung users. However, Samsung told Bloomberg that the pre-installed Facebook app doesn’t run anymore once the user has disabled it.

Samsung, the world’s largest smartphone maker, said it provides a pre-installed Facebook app on selected models with options to disable it, and once it’s disabled, the app is no longer running. Facebook declined to provide a list of the partners with which it has deals for permanent apps, saying that those agreements vary by region and type. There is no complete list available online, and consumers may not know if Facebook is pre-loaded unless they specifically ask a customer service representative when they purchase a phone.

Additionally, Facebook is not the only company whose app is preinstalled in phones. A T-Mobile US Inc. list of apps built into its version of the Samsung Galaxy S9, for example, includes the social network as well as Amazon.com Inc. The phone also comes loaded with many Google apps such as YouTube, Google Play Music and Gmail.

Facebook isn’t the only company whose apps show up on smartphones by default. A T-Mobile US Inc. list of apps built into its version of the Samsung Galaxy S9, for example, includes the social network as well as Amazon.com Inc. The phone also comes loaded with many Google apps such as YouTube, Google Play Music and Gmail; Google is the creator of the Android software that powers the phone.

Phone manufacturers and service providers; have made similar deals with app makers. When an app is loaded on a new phone by default, it wouldn’t collect any data unless a user had an account or created a new one, and opened the app and logged in.

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